FREQUENTLY ASKED QUESTIONS

When will I receive my order?

SILMACHY orders are processed and fulfilled within 1-3 working days. Then we pass them on for delivery, which on average usually takes another 2-3 working days. If your order is delayed, please write to us at info@silmachy.lv, stating your order number.

Do you also send products abroad, outside of Latvia?

Yes, we ship SILMACHY cosmetics worldwide.

What payment methods can I use to pay at silmachy.lv?

Currently, it is possible to pay for purchases with one of the following payment methods:

• Paypal
• Internet banks – Swedbank, SEB banka, Luminor, Citadele, Kniks
• For Visa and Mastercard card details

How long does one SILMACHY shampoo bar last?

It depends on how often you wash your hair. However, for medium-long and thick hair, if you wash your hair 2-3x a week and store it properly in a dry place, the shampoo soap will last for about 3 months.

How long is shampoo soap enough?

It depends on how often you wash your hair. However, for medium-long and thick hair, if you wash your hair 2-3x a week and store it properly in a dry place, the shampoo soap will last for about 3 months.

Do you create SILMACHY cosmetics yourself?

Yes, all SILMACHY cosmetics are our own products, starting with recipe development, selection of raw materials and packaging for each product, ending with product manufacturing (handmade), packaging and labeling.

Are your products suitable for vegans?

Almost all SILMACHY products are suitable for vegans, as they do not contain raw materials of animal origin. The only products that are not vegan are the hand, lip balms and mustache wax as they all contain beeswax.

Can SILMACHY products be used by children?

SILMACHY cosmetics can be used by children from 3 years of age.

CONTACT US FOR ANY QUESTIONS